Refund Policy

Last updated: February 9, 2026

Important: All Sales Are Non-Refundable

All payments made for Web3Elite services are final and non-refundable. By purchasing any of our services, you acknowledge and agree to this policy. Please review all service details and scope carefully before making a purchase.

1. General Policy

All sales conducted through Web3Elite are final and non-refundable. This applies to all service tiers including Starter, Professional, Premium, and Enterprise plans. Once a payment is processed and confirmed, it cannot be reversed, cancelled, or refunded under normal circumstances.

2. Why Our Sales Are Non-Refundable

Our services involve custom software development, including AI solutions, web applications, automation systems, and platform-specific integrations. Due to the nature of custom development work:

  • •Development work begins immediately upon payment confirmation
  • •Resources, developers, and infrastructure are allocated to your project upon engagement
  • •Custom code and proprietary algorithms are created specifically for your use case
  • •Third-party API licenses and platform access may be procured on your behalf

3. Product Failure Exception

In the event that a delivered product or service fails to function as specified in the agreed-upon project scope, Web3Elite will work with the client to resolve the issue. If the issue cannot be resolved:

A refund may be processed based on mutual agreement between Web3Elite and the client.

This exception applies only when:

  • ✓The delivered product fails to meet the documented project specifications
  • ✓The failure is due to a defect in Web3Elite's work, not external factors (API changes, market conditions, platform outages)
  • ✓The client has provided Web3Elite a reasonable opportunity to fix the issue (minimum 14 business days)
  • ✓Both parties agree in writing to the refund terms and amount

4. What Does NOT Qualify for a Refund

  • ✗Change of mind after purchase
  • ✗Dissatisfaction with business outcomes or performance results beyond the software's defined scope
  • ✗Third-party platform changes, API deprecations, or service outages beyond our control
  • ✗Failure to provide required information, API keys, or access credentials in a timely manner
  • ✗Requests made after the project has been delivered and accepted
  • ✗Issues caused by client modifications to the delivered code
  • ✗Regulatory or legal changes affecting the use of the software in your jurisdiction

5. Dispute Resolution Process

If you believe your project qualifies for the product failure exception, please follow these steps:

1

Submit a Written Report

Contact us through our contact page with a detailed description of the issue, including screenshots, error logs, and steps to reproduce.

2

Technical Review

Our team will review the issue within 5 business days and provide an assessment.

3

Resolution Attempt

We will attempt to fix the issue at no additional cost within 14 business days.

4

Mutual Agreement

If the issue cannot be resolved, both parties will negotiate a fair refund amount in good faith.

6. Chargebacks

Filing a chargeback or payment dispute with your bank or credit card company without first following our dispute resolution process is a violation of this agreement. We reserve the right to suspend all services and pursue appropriate remedies in the event of an unauthorized chargeback.

7. Contact Us

For any questions regarding this Refund Policy or to initiate a dispute resolution process, please reach out through our contact page.